Refund policy
Return & Refund Policy
Inspection Window Upon delivery, customers must inspect their e-bike within 7 days of the confirmed delivery date. Any claims for missing parts, shipping damage, or assembly issues must be submitted to e-Spoke.net within 7 days, accompanied by photos or video of the damage and original packaging. Claims submitted after 7 days or without supporting documentation cannot be accepted.
💡 We strongly encourage filming your unboxing — it protects you and ensures any issues are resolved quickly!
Returns If you are not satisfied with your purchase, you may request a return within 30 days of the confirmed delivery date, provided the item is:
- In its original condition and packaging
- Unused and unassembled beyond initial inspection
- Accompanied by proof of purchase
Return shipping costs are the responsibility of the buyer unless the item arrived damaged or defective.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to your original payment method.
Warranty & Defects e-Spoke.net will advocate on your behalf with the supplier for any manufacturer warranty claims. Please contact us at [support@e-spoke.net] with your order number and supporting documentation.
Contact Us For return or refund requests, please contact us at [support@e-spoke.net].